# Raise a support ticket

**Welcome to KlearNow.AI Support. Our team is here to assist!**

To get started, follow the link below to submit your support ticket, providing as much detail as possible about your issue or question.

[**Raise a support ticket**](https://support.klearnow.com/tickets)

Our Support team will then review your ticket promptly and will work to get it resolved as quickly as possible.

**Note:** If this is your first time submitting a ticket, there will be a few steps to follow to set up your account.  To help get you started we have provided a user guide that can be found [Support Portal Quick Guide](https://support.klearnow.com/hubfs/KlearNow.AI%20Support%20Portal%20Quick%20Start%20Guide%20v20260220.pdf)

#### **Monitor the status of your ticket**

Once your ticket has been submitted, you can actively monitor your ticket’s progress via the Customer Portal.

If you experience an issue with either submitting a ticket on our website or with the customer portal, please email us directly at [support@klearnow.com](http://support@klearnow.com/)

Thank you for choosing us, we value your business and are committed to ensuring your supply chain runs smoothly.

#### **Common Questions and Requests**

_Submitting documents_

Q: Does how I submit documents change from the way I am doing it today?

A: No, continue submitting your documents via the @klearnow.net email address provided when your account was first set up.

NOTE: We ask that you no longer include the [Support@klearnow.com](mailto:Support@klearnow.com) email address when sending documents to the @klearnow.net address.

_Shipment Status updates_

Q: I need a shipment status Updates

A: For real-time updates on your truck shipment status, including release information, please check our PAPS/PARS tracker [here](http://tracking.klearnow.com/).

### Visit the IEEPA Refunds page

- Book your consultation

- IEEPA Refunds page

You will be redirected! If not, click [here](https://klearnow.ai/book-a-demo/).

IEEPA Refunds page

You will be redirected! If not, click [here](https://klearnow.ai/ieepa-refunds/).