Privacy policy

This Privacy Policy applies to Users of KlearNow’s Platform anywhere in the world.

Scope of this Privacy Policy

KlearNow and its affiliates (“KlearNow,” “we,” “our,” and/or “us”) value the privacy of individuals who use our application, websites, and related services (collectively, the “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users (‘You” or “Users”) of our Platform, who are comprised of individuals and companies seeking customs brokerage services (“Customers”), licensed customs brokers (“Brokers”) and users of our Trucker application software (“Truckers”).

This Privacy Policy applies to Users of KlearNow’s Platform anywhere in the world. In this Privacy Policy, we tell you what information we receive from Customers, Brokers and Truckers, and how we use that information to connect Customers, Brokers and Truckers and to improve our services.

Beyond the Privacy Policy, your use of the Platform is also subject to our Platform Terms and Conditions. Truckers using the Platform are subject to additional Terms and Conditions for the Trucker application software (“Trucker App”).

Information We Collect

Information You Provide to Us

• Registration Information. When you sign up for an account on the Platform, you give us your name, email address, and phone number.

• User Profile Information. When you join the Platform, you can create an Active Account by filling out a User profile.

  • For Customers, this profile includes any information you provide such as Customer’s legal entity type, estimated business size (number of shipments, etc.), shipping information such as default INCOTERMS; any preferred freight forwarders, brokers, and carriers; top origins; information relating to any bonds you or your Broker holds in connection with the Services; Customer’s Power of Attorney; Customer’s designation of users authorized to access the Customer account and their contact information; and Platform communication preferences. Users can also add a User Payment Option to authorized individuals with access to the Active Account, which requires a designated business email address and payment method.
  • For Brokers, this profile includes any information you provide such as Broker’s name; address; email address; phone number; Broker ID or Filer Code, license number and status; countries and jurisdictions for which Broker is licensed to practice; experience; bonds held by Broker; and preferences, including long term customers, industries, availability for special requests and off-hour Service requests, and communication preferences. We also collect information you provide concerning the working hours you elect for providing your Services.
  • For Truckers, no profile is created when downloading and using the Trucker App. However, once the Trucker App is downloaded, the Trucker’s contact information and delivery transaction history is made available to Customers using Trucker’s services on the Platform and a TruckerScore is calculated for each Trucker based on Customer feedback and Trucker’s performance on completed delivery transactions.

• Payment Method and Information. When the User Payment Option is activated by a Customer or Broker, Customers and Brokers can add an electronic payment account, credit card and/or other payment method to their active account, and a third-party payment provider will receive and verify your payment/credit card information. To keep your financial data secure, we do not store full credit card information on our servers. However, we keep information about bank routing numbers, tax information, and any other payment information provided by Users that enable Users to make electronic payments in connection with Services provided through the Platform. Company reserves the right to change its third-party payment provider at any time.

• Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Information We Collect When You Use the Platform

• Device Information. When an Application is downloaded by a User, the Company receives information from User’s devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.

• Usage Information. To help us understand how You use the Platform and to help Us improve it, we automatically receive information about your interactions with the Platform, like the pages or other content you view, your actions within the Platform apps, the dates and times of your visits and the Services provided through the Platform.

• Customer and Broker Transaction Information. KlearNow.AI collects the shipment information Customers provide in connection with a request for Services as well as information submitted by Brokers in connection with the provision of Services. This information is saved in the Platform’s database, including: data contained in Customs forms and filings such as ISF data fields; the package ID (Waybill manifest) or the good’s container ID; the Declared Value for the goods; the shipping company or carrier; information about the good being shipped including cost and type, the HTS Code, origination location, destination location; the date of customs entry and release; the Carrier’s payment status; the good’s Customs documentation and documentation status; the Customer’s designated recipient; and the revenues, calculated duties and taxes and other fees for a particular Services transaction.

• Trucker Transaction Information. KlearNow.AI also allows Customers to track the delivery of their Shipments from the port of entry to their intended destination through the Trucker App which tracks and collects location, route and other trip information from a Trucker using the Trucker App. This trip information may include, without limitation, Trucker’s name together with the scheduled Shipment pick-up time and date, the Shipment drop-off time and date, the pick-up and drop-off address, trip route, distance travelled, and duration. Information concerning Trucker’s services history is also collected by the Platform and shared with Trucker’s customers including: the Number of Trucker jobs; the Number of deliverables; Number of empty pickups; Percent delivered versus pickups; Total number of hours served; Total number of miles served; Number of delivery issues; Number of pickup issues; Total number of issues; Percent of delivery/pickup issues (“Trucker Dashboard Data”). In addition, customers may provide feedback and rate Trucker’s performance which is then incorporated into a “TruckerScore.” Trucker’s own TruckerScore is visible to Trucker on the Trucker App and to Trucker’s customers having an account on the Platform.

• Call and Text Information/Communications Data. We work with a third-party partner to facilitate phone calls and text messages between Company and Users. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of emails and phone calls made on or through the Platform, such as those between Customers and Brokers or Customers and Truckers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Company to monitor and/or record your call.

• User Feedback. At KlearNow, we want to make sure Users are always satisfied with the Services they provide or receive. Customers may be given the opportunity from time to time to rate and review Brokers at the completion of services received. Customers may also rate and review Truckers after a delivery transaction is completed. We receive information about ratings and reviews and give subsequent Customers information about Brokers’ and Truckers’ ratings through an internally calculated BrokerScore and TruckerScore.

• Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Platform and interact with KlearNow, to learn what functions and features are popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Platform.

• Location Information. When the Trucker App is downloaded by a Trucker delivering goods from a port of entry to a designated recipient, KlearNow.AI tracks the location of the Trucker and calculates the goods’ estimated time of arrival at its designated location. To do this, a Trucker appointed by a Customer must download the Trucker App and must give us permission through their device settings or the Trucker App. Trucker’s location information, route, duration, and distance travelled is then tracked. We may also collect and track the Trucker’s location while the app is off.